Shipping policy

 

Order Processing Time

 


All orders are processed within 1–3 business days.

Orders are not shipped or delivered on weekends or holidays.


If we experience a high volume of orders, processing may be delayed by a few days.

You will receive an email notification if there is a significant delay in your order.

 

 

 

Shipping Times

 


We ship to the United States, Canada, United Kingdom, Australia, and most international locations.


Estimated delivery times:

 

  • USA: 7–15 business days

  • Canada: 7–20 business days

  • UK & Europe: 7–20 business days

  • Australia & NZ: 7–20 business days

  • International: 10–25 business days

 


These estimates vary based on supplier location, customs, and high-volume periods.

 

 

 

 International Shipping

 


Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. These charges are the customer’s responsibility.


We are not responsible for delays caused by customs.

 

 

 

 Multiple Item Orders

 


Because we work with multiple warehouses and suppliers globally, your items may ship in separate packages.

This allows us to deliver your products faster and more efficiently.

 

 

 

 Order Tracking

 


Once your order ships, you will receive a tracking number via email within 3–5 days.


If your tracking number does not work immediately, please allow 48–72 hours for the carrier to update tracking information.

 

 

 

 Lost or Missing Packages

 


We are not responsible for:

 

  • Incorrect addresses entered at checkout

  • Packages marked as “delivered” by the carrier

  • Delays due to customs or carrier issues

 


But we will help you track and resolve the issue.

Contact us at: info@petguardians.store

 

 

 

 Missing Items / Incorrect Items

 


If you received:

 

  • The wrong item

  • A damaged item

  • A missing item

 


Please contact us within 48 hours of delivery with photos and your order number.

 

 

 

Shipping Restrictions

 


We do not ship to:

 

  • Countries currently under shipping restrictions or sanctions

  • P.O. Boxes (for some products)

 

 

 

 

Questions?

 


If you have any questions about your order or shipping, contact our support team:


Email: Info@petguardians.store

Response time: 24–48 hours